We're committed to getting your order to you as quickly as possible, which means that once it's placed, we can’t make any changes – for example, your order might be picked and packed within a matter of minutes after being placed. You can however stil
We're committed to getting your order to you as quickly as possible, which means that once it's placed, we can’t make any changes – for example your order might be picked and packed within a matter of minutes after being placed. This includes updates
We are sorry to hear that! Please inspect your order as soon as it arrives and report any damages, shortages, or incorrect products to us within 24 hours of receipt. To do this, email us at [email protected] with:. 📸 Photos of the packaging a
We are sorry to hear that your order arrived damaged—we know how disappointing this must be. To help our Customer Service team investigate this quickly, please complete our Damaged Items Form as soon as possible. This ensures we have all the details
We are sorry to hear that an item is missing from your order—we know how frustrating this must be. Before reaching out, we recommend fully checking your package, including all packaging materials, as smaller items can sometimes be tucked away for saf
Don't worry—it happens! If you’ve ordered the wrong product and need to return it, you can do so in line with our returns policy. The item must be unused, unopened, and in its original packaging. Once received and checked by our team, we’ll process a