Order Issues
❌ CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?
We're committed to getting your order to you as quickly as possible, which means that once it's placed, we can’t make any changes – for example, your order might be picked and packed within a matter of minutes after being placed. You can however stil
🖊 CAN I AMEND MY ORDER AFTER I HAVE PLACED IT?
We're committed to getting your order to you as quickly as possible, which means that once it's placed, we can’t make any changes – for example your order might be picked and packed within a matter of minutes after being placed. This includes updates
🔧 I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?
We are sorry to hear that! Please inspect your order as soon as it arrives and report any damages, shortages, or incorrect products to us within 24 hours of receipt. To do this, email us at [email protected] with:. 📸 Photos of the packaging a
💔 I'VE RECEIVED A DAMAGED ITEM/ORDER, WHAT SHOULD I DO?
We are sorry to hear that your order arrived damaged—we know how disappointing this must be. To help our Customer Service team investigate this quickly, please complete our Damaged Items Form as soon as possible. This ensures we have all the details
🎁 I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?
We are sorry to hear that an item is missing from your order—we know how frustrating this must be. Before reaching out, we recommend fully checking your package, including all packaging materials, as smaller items can sometimes be tucked away for saf
❗️ I ORDERED THE WRONG PRODUCT, WHAT SHOULD I DO?
Don't worry—it happens! If you’ve ordered the wrong product and need to return it, you can do so in line with our returns policy. The item must be unused, unopened, and in its original packaging and returned to us within 14 days of receipt. Once rece
📦 HOW IS A CLAIM FOR A MISSING PARCEL HANDLED?
At Face the Future, we do everything we can to ensure your order arrives safely and on time. In the rare event that your parcel is delayed or goes missing with Royal Mail, please note the following terms relating to the claims and resolution process:
⏳ WHAT HAPPENS IF THERE IS A DELAY WITH DISPATCHING MY ORDER?
In the case of a delay in the dispatch of your order, please check your tracking information whenever possible. If your package has not been dispatched yet, please check any email correspondence from us regarding the delay of your order. Please allow
🔗 HOW CAN I TRACK MY ORDER?
Once your order is dispatched, you will receive an email containing the tracking information needed to follow your package on its journey. This email provides a tracking ID and link, which will guide you to the current status of your delivery. If you
🗨️ WHAT SHOULD I DO IF MY AIRLESS PUMP IS NOT DISPENSING PRODUCT?
If your airless pump product is not dispensing, it may have encountered an air blockage during transport. Here are some steps you can try to resolve the issue:. If these steps do not resolve the issue, please reach out for further assistance.