🔧 I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?Updated 3 months ago

We are sorry to hear that! Please inspect your order as soon as it arrives and report any damages, shortages, or incorrect products to us within 24 hours of receipt.

To do this, email us at [email protected] with:

📸 Photos of the packaging and contents

📝 Full details of the issue

✏ The batch code of the product (this can normally be found on the bottom of the product) 

If a return, refund or replacement is needed, our team will guide you through the next steps.

Unfortunately, we cannot accept responsibility for damages, shortages, or incorrect products reported after the 24-hour window, so please check your order as soon as it arrives. If you need any help, just reach out—we are here to assist! 💙