Face the Future

<div data-block="true" data-editor="epn52" data-offset-key="df37v-0-0" id="isPasted"><p id="isPasted">We are sorry to hear that an item is missing from your order&#x2014;we know how frustrating this must be.&#xA0;</p><p>Before reaching out, we recommend fully checking your package, including all packaging materials, as smaller items can sometimes be tucked away for safe transit.</p><p>If the item is still missing, please complete our <a href="https://forms.facethefuture.co.uk/missing-items-form/">Missing Items Form</a> as soon as possible. This ensures our Customer Service team has all the details needed to investigate quickly.</p><p>If you need any further assistance, we are happy to help&#x2014;just give us a call on 0113 282 7744.</p></div><div data-block="true" data-editor="epn52" data-offset-key="1v33v-0-0"><br></div><div data-block="true" data-editor="epn52" data-offset-key="cm27v-0-0"><div data-offset-key="cm27v-0-0"><span data-offset-key="cm27v-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="epn52" data-offset-key="fhev0-0-0"><div data-offset-key="fhev0-0-0"><br></div></div><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(31, 26, 54); font-family: Lexend, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

We are sorry to hear that an item is missing from your order—we know how frustrating this must be. Before reaching out, we recommend fully checking your package, including all packaging materials, as smaller items can sometimes be tucked away for saf

🎁 I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

Order Issues

💻 HOW DO I PLACE AN ORDER?

💳 HOW CAN I PAY FOR AN ORDER?

🎁 HOW CAN I PURCHASE A FACE THE FUTURE GIFT CARD?

📞 MY PAYMENT WAS DECLINED, WHAT SHOULD I DO?

Payment & Orders

🎓 DO YOU OFFER STUDENT DISCOUNT?

💉 DO YOU OFFER AN NHS DISCOUNT?

👀 HOW DO I FIND YOUR AVAILABLE PROMOTIONAL CODES?

❌ ARE ANY BRANDS OR ITEMS EXEMPT FROM PROMOTIONS?

🚫 CAN I USE MORE THAN ONE PROMO CODE ON MY ORDER?

Promotions & Discount

⬆️ WHY ARE SKINCARE PRODUCT PRICES INCREASING?

📞 HOW DO I GET SKINCARE ADVICE THAT ADDRESSES MY PERSONAL NEEDS?

🍶 HOW DO I FIND OUT IF A PRODUCT I WOULD LIKE TO PURCHASE IS IN STOCK?

💯 HOW DO I KNOW THAT I AM BUYING A GENUINE PRODUCT?

⌛️ WHAT DO I DO IF I HAVEN'T ACHIEVED MY DESIRED RESULTS FROM A PRODUCT?

💝 DO YOU OFFER SAMPLES?

💝 CAN I CHOOSE THE SAMPLES I RECEIVE IN MY ORDER?

ℹ️ CAN YOU GIVE ME MORE INFORMATION ABOUT YOUR PRODUCTS?

📝 HOW CAN I LEAVE A REVIEW FOR A PRODUCT I HAVE PURCHASED?

Products & Stock

❌ CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?

🖊 CAN I AMEND MY ORDER AFTER I HAVE PLACED IT?

🔧 I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

💔 I'VE RECEIVED A DAMAGED ITEM/ORDER, WHAT SHOULD I DO?

❗️ I ORDERED THE WRONG PRODUCT, WHAT SHOULD I DO?

👀 WHERE CAN I SEE MY ACTIVE SUBSCRIPTIONS?

❌ HOW CAN I CANCEL MY SUBSCRIPTION?

📅 HOW CAN I CHANGE THE DATE OF REOCCURRENCE?

🚫 CAN I APPLY DISCOUNTS TO MY SUBSCRIPTION?

Subscription

❗️ I'M HAVING TROUBLE SIGNING INTO MY ACCOUNT

✔️ HOW CAN I MAKE CHANGES TO THE DETAILS ON MY ACCOUNT?

✉️ HOW CAN I SUBSCRIBE TO THE FACE THE FUTURE MAILING LIST?

📪 HOW CAN I UNSUBSCRIBE FROM YOUR MAILING LIST?

❔ MY SHIPPING AND BILLING ADDRESSES ARE DIFFERENT, WHAT SHOULD I DO?

Technical

🚚 DELIVERIES

↪️ RETURNS

Delivery & Returns

🎁 I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?Updated 2 months ago