Placing an order with Face the Future is quick and easy, whether you are shopping on our website or through our app! Here is how:. Ordering Online or via Our App. Need Expert Advice?. Not sure which products are right for you? Our expert skin special

Placing an order with Face the Future is quick and easy, whether you are shopping on our website or through our app! Here is how:Ordering Online or via Our App<ol start="1" type="1"><li>Find Your Favourites &#x2013; Browse our carefully curated range and add your chosen products to your basket.</li><li>Review &amp; Edit &#x2013; Head to your basket to check everything is exactly right. You can update quantities or remove items before proceeding.</li><li>Checkout Securely &#x2013; Click &#x2018;Checkout&#x2019; and follow the steps to enter your delivery details and payment information.</li><li>Apply a Discount Code (if you have one!) &#x2013; Simply enter it at checkout, and your savings will be applied.</li><li>Confirm &amp; Relax &#x2013; Once you have placed your order, you will receive a confirmation email. We will keep you updated on its journey to you.</li></ol>&#xA0;Need Expert Advice?Not sure which products are right for you? Our expert skin specialists are here to help! We offer professional <a href="https://www.facethefuture.co.uk/pages/online-skin-test">SkinTests</a>&#xA0;and personalised advice to ensure you are choosing the best products for your skin.Need a hand? Our friendly customer care team is always happy to assist! &#x1F499;&#xA0;<a id="isPasted">shop@facethefuture.co.uk</a>0113 2827744<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(31, 26, 54); font-family: Lexend, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(31, 26, 54); font-family: Lexend, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

💻 HOW DO I PLACE AN ORDER?

We want to make shopping with Face the Future as smooth and flexible as possible, which is why we offer a wide range of secure payment options. You can choose from:. 💳 Debit & Credit Cards – Visa, Mastercard, Maestro, Diners Club, Discover, Union Pa

We want to make shopping with Face the Future as smooth and flexible as possible, which is why we offer a wide range of secure payment options. You can choose from:&#x1F4B3;&#xA0;Debit &amp; Credit Cards &#x2013; Visa, Mastercard, Maestro, Diners Club, Discover, Union Pay &#x1F4BB;&#xA0;Digital Wallets &#x2013; Apple Pay, Google Pay, PayPal, Shop App &#x1F4B0;&#xA0;Buy Now, Pay Later &#x2013; Klarna, Clearpay, Super Payments &#x1F30D; International Payment Options &#x2013; WeChat Pay, AliPaySimply select your preferred payment method at checkout, and you are good to go!If you have any questions or need assistance, our friendly customer care team is always here to help. &#x1F499;<a id="isPasted">shop@facethefuture.co.uk</a>0113 2827744

💳 HOW CAN I PAY FOR AN ORDER?

Looking for the perfect gift? A Face the Future gift card is a wonderful way to treat someone special to expert-approved skincare and self-care essentials. You can purchase a gift card for the value of £10, £25, £50, or £100 by calling our friendly C

Looking for the perfect gift? A Face the Future gift card is a wonderful way to treat someone special to expert-approved skincare and self-care essentials.&#xA0;You can purchase a gift card for the value of &#xA3;10, &#xA3;25, &#xA3;50, or &#xA3;100 by calling our friendly Customer Service team.&#xA0;Simply give us a call on 0113 282 7744, and we will be happy to arrange this for you. &#x1F499;

🎁 HOW CAN I PURCHASE A FACE THE FUTURE GIFT CARD?

If your payment did not go through, don’t worry—here are a few things to check:. 💳 Double-check your details – Make sure your card number, expiry date, and security code are entered correctly. 🔄 Try a different payment method – We accept a range of

If your payment did not go through, don&#x2019;t worry&#x2014;here are a few things to check:&#xA0;&#x1F4B3;&#xA0;Double-check your details &#x2013; Make sure your card number, expiry date, and security code are entered correctly.&#x1F504;&#xA0;Try a different payment method &#x2013; We accept a range of payment options, including Visa, Mastercard, PayPal, Klarna, Clearpay, and more.&#x1F504;&#xA0;Check with your bank &#x2013; Sometimes, banks may decline a transaction for security reasons. A quick call to them can often resolve the issue.&#x1F4F6;&#xA0;Ensure a stable internet connection &#x2013; If you are experiencing connection issues, retrying the payment on a different network or device may help.&#x1F504;&#xA0;Clear your cache or try a different browser &#x2013; Technical glitches can sometimes interfere with payments.&#xA0;If you have tried the above and are still having trouble, our friendly Customer Care team is here to help. Just get in touch, and we will be happy to assist! &#x1F499;<a href="mailto:shop@facethefuture.co.uk">shop@facethefuture.co.uk</a>0113 2827744

📞 MY PAYMENT WAS DECLINED, WHAT SHOULD I DO?

Face the Future

Payment & Orders

🎓 DO YOU OFFER STUDENT DISCOUNT?

💉 DO YOU OFFER AN NHS DISCOUNT?

👀 HOW DO I FIND YOUR AVAILABLE PROMOTIONAL CODES?

❌ ARE ANY BRANDS OR ITEMS EXEMPT FROM PROMOTIONS?

🚫 CAN I USE MORE THAN ONE PROMO CODE ON MY ORDER?

❓ WHAT SHOULD I DO IF MY POINTS ARE REDUCED BUT THE DISCOUNT IS NOT APPLIED?

Promotions & Discount

⬆️ WHY ARE SKINCARE PRODUCT PRICES INCREASING?

🍶 HOW DO I FIND OUT IF A PRODUCT I WOULD LIKE TO PURCHASE IS IN STOCK?

💯 HOW DO I KNOW THAT I AM BUYING A GENUINE PRODUCT?

⌛️ WHAT DO I DO IF I HAVEN'T ACHIEVED MY DESIRED RESULTS FROM A PRODUCT?

💝 DO YOU OFFER SAMPLES?

💝 CAN I CHOOSE THE SAMPLES I RECEIVE IN MY ORDER?

📝 HOW CAN I LEAVE A REVIEW FOR A PRODUCT I HAVE PURCHASED?

Products and Stock

❌ CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?

🖊 CAN I AMEND MY ORDER AFTER I HAVE PLACED IT?

🔧 I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

💔 I'VE RECEIVED A DAMAGED ITEM/ORDER, WHAT SHOULD I DO?

🎁 I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

❗️ I ORDERED THE WRONG PRODUCT, WHAT SHOULD I DO?

📦 HOW IS A CLAIM FOR A MISSING PARCEL HANDLED?

⏳ WHAT HAPPENS IF THERE IS A DELAY WITH DISPATCHING MY ORDER?

🔗 HOW CAN I TRACK MY ORDER?

🗨️ WHAT SHOULD I DO IF MY AIRLESS PUMP IS NOT DISPENSING PRODUCT?

Order Issues

👀 WHERE CAN I SEE MY ACTIVE SUBSCRIPTIONS?

❌ HOW CAN I CANCEL MY SUBSCRIPTION?

📅 HOW CAN I CHANGE THE DATE OF REOCCURRENCE?

🚫 CAN I APPLY DISCOUNTS TO MY SUBSCRIPTION?

Subscription

❗️ I'M HAVING TROUBLE SIGNING INTO MY ACCOUNT

✔️ HOW CAN I MAKE CHANGES TO THE DETAILS ON MY ACCOUNT?

✉️ HOW CAN I SUBSCRIBE TO THE FACE THE FUTURE MAILING LIST?

📪 HOW CAN I UNSUBSCRIBE FROM YOUR MAILING LIST?

❔ MY SHIPPING AND BILLING ADDRESSES ARE DIFFERENT, WHAT SHOULD I DO?

Technical

🚚 DELIVERIES

↪️ RETURNS

❓ WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED BY THE EXPECTED DELIVERY DATE?

Delivery & Returns

🍶 What happens if I have a reaction to a skincare product?

❔ What should I do if I want to start using a retinoid or Retinol product?

📞 HOW DO I GET SKINCARE ADVICE THAT ADDRESSES MY PERSONAL NEEDS?

ℹ️ CAN YOU GIVE ME MORE INFORMATION ABOUT YOUR PRODUCTS?

Skincare Advice