We understand how important it is to receive your skincare essentials promptly and reliably. That is why we offer a range of delivery options to suit your needs. 🚚✨. Delivery Costs. Standard Delivery. Cost: £3.99 (or FREE on orders over £30). Delive

We understand how important it is to receive your skincare essentials promptly and reliably. That is why we offer a range of delivery options to suit your needs. &#x1F69A;&#x2728;Delivery CostsStandard DeliveryCost: &#xA3;3.99 (or FREE on orders over &#xA3;30)Delivery Time: Typically arrives within 2-5 working days.Priority DeliveryCost: &#xA3;7.99Delivery Time: Typically arrives the next working day on orders placed before 2 pm, Monday to Friday.Royal Mail Special DeliveryCost: FREE (only available on orders over &#xA3;500)Delivery Time: Typically arrives the next working day on orders placed before 2 pm, Monday to Friday.Priority Plus DeliveryCost: &#xA3;9.99 per yearBenefits: Enjoy unlimited Priority Delivery (1-4 working days) for an entire year. This service offers next working day delivery on all your orders. *How to Subscribe: Simply add Priority Plus to your basket to sign up.InPost 24/7 InPost Locker Delivery: &#xA3;3.99 Typically arrives within 3-4 Working Days&#xA0;For more detailed information, please visit our <a href="https://www.facethefuture.co.uk/pages/delivery">Delivery Information page</a>.If you have any questions or need assistance with your delivery, our Customer Service team is happy to help&#x2014;just email us at shop@facethefuture.co.uk

🚚 DELIVERIES

If you wish to return your order, you must notify Face the Future within 14 days of receiving your goods. To be eligible for a refund, returned items must be in a fully resalable condition, with all original inner and outer packaging intact. Products

If you wish to return your order, you must notify Face the Future within 14 days of receiving your goods.To be eligible for a refund, returned items must be in a fully resalable condition, with all original inner and outer packaging intact. Products must be unopened and unused where applicable.Once your return has been received and inspected, we will notify you of the outcome and, where applicable, process your refund to the original payment method.This policy does not affect your statutory rights.Administration FeeA &#xA3;4 administration fee may be deducted from your refund to cover the costs associated with processing your return.This fee will not apply where:<ol><li>The item is faulty</li><li>The item has been damaged in transit</li><li>The incorrect item was supplied</li><li>Face the Future is otherwise required by law to provide a full refund</li></ol>Any fee charged will be limited to the reasonable costs incurred by Face the Future in processing the return.How to Return an Item:Download and Print the Returns Form: <a href="https://cdn.shopify.com/s/files/1/0419/5447/6194/files/returns-form-Oct-2024.pdf?v=1731430682">Click here to access the form.</a>Complete the Form: Fill in all required details to ensure smooth processing.Package Your Return: Include the completed returns form with the item(s) you are returning.Choose a Return Method:InPost Locker Returns Service: A convenient and contact-free way to send back your items.Courier of Your Choice: Feel free to use your preferred courier service.Send to Our Returns Address:Face the FutureUnit 4 Daughters CourtSilkwood ParkOssettWakefieldWF5 9TQImportant Notes:Returns without a completed returns form cannot be processed and will be disposed of after 30 days.Original delivery charges are non-refundable.If you refuse to pay customs duties upon delivery, the parcel may be returned to us. In such cases, the refund will be processed minus any customs duties, return shipping costs, and the original shipping fees we incurred, even if you qualified for free delivery.Your refund will be processed once we receive and inspect the returned items.For more detailed information, please visit our Returns Policy page. If you have any questions or need assistance, our Customer Service team is happy to help&#x2014;just email us at shop@facethefuture.co.uk

↪️ RETURNS

If your order has not arrived by the expected delivery date, use the tracking information provided to verify its status. For UK deliveries, allow an additional DateRange as delivery times might vary. Should your order still not arrive, please inform

If your order has not arrived by the expected delivery date, use the tracking information provided to verify its status.&#xA0;For UK deliveries, allow an additional DateRange as delivery times might vary.&#xA0;Should your order still not arrive, please inform us so we can take appropriate action to further assist you.&#xA0;Due to unforeseen circumstances beyond our control, the delivery timeframe may occasionally be extended, and we may need to reach out to the courier.&#xA0;

❓ WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED BY THE EXPECTED DELIVERY DATE?

Face the Future

Delivery & Returns

💻 HOW DO I PLACE AN ORDER?

💳 HOW CAN I PAY FOR AN ORDER?

🎁 HOW CAN I PURCHASE A FACE THE FUTURE GIFT CARD?

📞 MY PAYMENT WAS DECLINED, WHAT SHOULD I DO?

Payment & Orders

🎓 DO YOU OFFER STUDENT DISCOUNT?

💉 DO YOU OFFER AN NHS DISCOUNT?

👀 HOW DO I FIND YOUR AVAILABLE PROMOTIONAL CODES?

❌ ARE ANY BRANDS OR ITEMS EXEMPT FROM PROMOTIONS?

🚫 CAN I USE MORE THAN ONE PROMO CODE ON MY ORDER?

Promotions & Discount

⬆️ WHY ARE SKINCARE PRODUCT PRICES INCREASING?

🍶 HOW DO I FIND OUT IF A PRODUCT I WOULD LIKE TO PURCHASE IS IN STOCK?

💯 HOW DO I KNOW THAT I AM BUYING A GENUINE PRODUCT?

⌛️ WHAT DO I DO IF I HAVEN'T ACHIEVED MY DESIRED RESULTS FROM A PRODUCT?

💝 DO YOU OFFER SAMPLES?

💝 CAN I CHOOSE THE SAMPLES I RECEIVE IN MY ORDER?

📝 HOW CAN I LEAVE A REVIEW FOR A PRODUCT I HAVE PURCHASED?

Products and Stock

❌ CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?

🖊 CAN I AMEND MY ORDER AFTER I HAVE PLACED IT?

🔧 I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

💔 I'VE RECEIVED A DAMAGED ITEM/ORDER, WHAT SHOULD I DO?

🎁 I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

❗️ I ORDERED THE WRONG PRODUCT, WHAT SHOULD I DO?

📦 HOW IS A CLAIM FOR A MISSING PARCEL HANDLED?

⏳ WHAT HAPPENS IF THERE IS A DELAY WITH DISPATCHING MY ORDER?

🔗 HOW CAN I TRACK MY ORDER?

🗨️ WHAT SHOULD I DO IF MY AIRLESS PUMP IS NOT DISPENSING PRODUCT?

Order Issues

👀 WHERE CAN I SEE MY ACTIVE SUBSCRIPTIONS?

❌ HOW CAN I CANCEL MY SUBSCRIPTION?

📅 HOW CAN I CHANGE THE DATE OF REOCCURRENCE?

🚫 CAN I APPLY DISCOUNTS TO MY SUBSCRIPTION?

Subscription

❗️ I'M HAVING TROUBLE SIGNING INTO MY ACCOUNT

✔️ HOW CAN I MAKE CHANGES TO THE DETAILS ON MY ACCOUNT?

✉️ HOW CAN I SUBSCRIBE TO THE FACE THE FUTURE MAILING LIST?

📪 HOW CAN I UNSUBSCRIBE FROM YOUR MAILING LIST?

❔ MY SHIPPING AND BILLING ADDRESSES ARE DIFFERENT, WHAT SHOULD I DO?

Technical

🍶 What happens if I have a reaction to a skincare product?

❔ What should I do if I want to start using a retinoid or Retinol product?

📞 HOW DO I GET SKINCARE ADVICE THAT ADDRESSES MY PERSONAL NEEDS?

ℹ️ CAN YOU GIVE ME MORE INFORMATION ABOUT YOUR PRODUCTS?

Skincare Advice