Face the Future

In the case of a delay in the dispatch of your order, please check your tracking information whenever possible.&#xA0;If your package has not been dispatched yet, please check any email correspondence from us regarding the delay of your order.&#xA0;Please allow for additional time beyond typical delivery periods, and feel free to reach out for any further assistance or updates on 0113 2827744 or shop@facethefuture.co.uk

In the case of a delay in the dispatch of your order, please check your tracking information whenever possible. If your package has not been dispatched yet, please check any email correspondence from us regarding the delay of your order. Please allow

⏳ WHAT HAPPENS IF THERE IS A DELAY WITH DISPATCHING MY ORDER?

Order Issues

💻 HOW DO I PLACE AN ORDER?

💳 HOW CAN I PAY FOR AN ORDER?

🎁 HOW CAN I PURCHASE A FACE THE FUTURE GIFT CARD?

📞 MY PAYMENT WAS DECLINED, WHAT SHOULD I DO?

Payment & Orders

🎓 DO YOU OFFER STUDENT DISCOUNT?

💉 DO YOU OFFER AN NHS DISCOUNT?

👀 HOW DO I FIND YOUR AVAILABLE PROMOTIONAL CODES?

❌ ARE ANY BRANDS OR ITEMS EXEMPT FROM PROMOTIONS?

🚫 CAN I USE MORE THAN ONE PROMO CODE ON MY ORDER?

❓ WHAT SHOULD I DO IF MY POINTS ARE REDUCED BUT THE DISCOUNT IS NOT APPLIED?

Promotions & Discount

⬆️ WHY ARE SKINCARE PRODUCT PRICES INCREASING?

🍶 HOW DO I FIND OUT IF A PRODUCT I WOULD LIKE TO PURCHASE IS IN STOCK?

💯 HOW DO I KNOW THAT I AM BUYING A GENUINE PRODUCT?

⌛️ WHAT DO I DO IF I HAVEN'T ACHIEVED MY DESIRED RESULTS FROM A PRODUCT?

💝 DO YOU OFFER SAMPLES?

💝 CAN I CHOOSE THE SAMPLES I RECEIVE IN MY ORDER?

📝 HOW CAN I LEAVE A REVIEW FOR A PRODUCT I HAVE PURCHASED?

Products and Stock

❌ CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?

🖊 CAN I AMEND MY ORDER AFTER I HAVE PLACED IT?

🔧 I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

💔 I'VE RECEIVED A DAMAGED ITEM/ORDER, WHAT SHOULD I DO?

🎁 I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

❗️ I ORDERED THE WRONG PRODUCT, WHAT SHOULD I DO?

📦 HOW IS A CLAIM FOR A MISSING PARCEL HANDLED?

🔗 HOW CAN I TRACK MY ORDER?

🗨️ WHAT SHOULD I DO IF MY AIRLESS PUMP IS NOT DISPENSING PRODUCT?

👀 WHERE CAN I SEE MY ACTIVE SUBSCRIPTIONS?

❌ HOW CAN I CANCEL MY SUBSCRIPTION?

📅 HOW CAN I CHANGE THE DATE OF REOCCURRENCE?

🚫 CAN I APPLY DISCOUNTS TO MY SUBSCRIPTION?

Subscription

❗️ I'M HAVING TROUBLE SIGNING INTO MY ACCOUNT

✔️ HOW CAN I MAKE CHANGES TO THE DETAILS ON MY ACCOUNT?

✉️ HOW CAN I SUBSCRIBE TO THE FACE THE FUTURE MAILING LIST?

📪 HOW CAN I UNSUBSCRIBE FROM YOUR MAILING LIST?

❔ MY SHIPPING AND BILLING ADDRESSES ARE DIFFERENT, WHAT SHOULD I DO?

Technical

🚚 DELIVERIES

↪️ RETURNS

❓ WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED BY THE EXPECTED DELIVERY DATE?

Delivery & Returns

🍶 What happens if I have a reaction to a skincare product?

❔ What should I do if I want to start using a retinoid or Retinol product?

📞 HOW DO I GET SKINCARE ADVICE THAT ADDRESSES MY PERSONAL NEEDS?

ℹ️ CAN YOU GIVE ME MORE INFORMATION ABOUT YOUR PRODUCTS?

Skincare Advice

⏳ WHAT HAPPENS IF THERE IS A DELAY WITH DISPATCHING MY ORDER?Updated 3 months ago