❓ WHAT SHOULD I DO IF MY POINTS ARE REDUCED BUT THE DISCOUNT IS NOT APPLIED?Updated 3 months ago

If your points have been deducted from your account but the discount has not been applied, please ensure that you have met the minimum spend requirements and check if any exclusions apply to the products in your cart. 

Some brands or promotional items may be exempt from discount codes, please see T&C's. If the issue persists, consider clearing your browser's cache or using incognito mode, as cached data can sometimes interfere with code application. 

If you continue to experience difficulties, please contact us on [email protected] and provide the discount code and the products you intended to use it for, so our support team can assist you further.