Face the Future

If you&apos;re introducing a retinoid or Retinol product into your skincare routine, it is recommended to start slow. Gradually introduce the product by applying it twice a week at first, then increasing the frequency as your skin adjusts. Monitor your skin&#x2019;s reaction during this period to assess tolerance and consider seeking professional advice if unexpected issues arise. Always follow specific product instructions.&#xA0;If you need any further information or guidance:&#xA0;-Contact us on <a href="mailto:shop@facethefuture.co.uk">shop@facethefuture.co.uk</a> or 0113 2827744.&#xA0;-Complete our <a href="https://www.facethefuture.co.uk/pages/online-skin-test">online skin test</a>,- Book a&#xA0;<a href="https://www.facethefuture.co.uk/products/virtual-consultation?_pos=1&amp;_psq=virtual&amp;_ss=e&amp;_v=1.0">virtual consultation.</a>&#xA0;

If you're introducing a retinoid or Retinol product into your skincare routine, it is recommended to start slow. Gradually introduce the product by applying it twice a week at first, then increasing the frequency as your skin adjusts. Monitor your sk

❔ What should I do if I want to start using a retinoid or Retinol product?

Skincare Advice

💻 HOW DO I PLACE AN ORDER?

💳 HOW CAN I PAY FOR AN ORDER?

🎁 HOW CAN I PURCHASE A FACE THE FUTURE GIFT CARD?

📞 MY PAYMENT WAS DECLINED, WHAT SHOULD I DO?

Payment & Orders

🎓 DO YOU OFFER STUDENT DISCOUNT?

💉 DO YOU OFFER AN NHS DISCOUNT?

👀 HOW DO I FIND YOUR AVAILABLE PROMOTIONAL CODES?

❌ ARE ANY BRANDS OR ITEMS EXEMPT FROM PROMOTIONS?

🚫 CAN I USE MORE THAN ONE PROMO CODE ON MY ORDER?

❓ WHAT SHOULD I DO IF MY POINTS ARE REDUCED BUT THE DISCOUNT IS NOT APPLIED?

Promotions & Discount

⬆️ WHY ARE SKINCARE PRODUCT PRICES INCREASING?

🍶 HOW DO I FIND OUT IF A PRODUCT I WOULD LIKE TO PURCHASE IS IN STOCK?

💯 HOW DO I KNOW THAT I AM BUYING A GENUINE PRODUCT?

⌛️ WHAT DO I DO IF I HAVEN'T ACHIEVED MY DESIRED RESULTS FROM A PRODUCT?

💝 DO YOU OFFER SAMPLES?

💝 CAN I CHOOSE THE SAMPLES I RECEIVE IN MY ORDER?

📝 HOW CAN I LEAVE A REVIEW FOR A PRODUCT I HAVE PURCHASED?

Products and Stock

❌ CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?

🖊 CAN I AMEND MY ORDER AFTER I HAVE PLACED IT?

🔧 I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

💔 I'VE RECEIVED A DAMAGED ITEM/ORDER, WHAT SHOULD I DO?

🎁 I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

❗️ I ORDERED THE WRONG PRODUCT, WHAT SHOULD I DO?

📦 HOW IS A CLAIM FOR A MISSING PARCEL HANDLED?

⏳ WHAT HAPPENS IF THERE IS A DELAY WITH DISPATCHING MY ORDER?

🔗 HOW CAN I TRACK MY ORDER?

🗨️ WHAT SHOULD I DO IF MY AIRLESS PUMP IS NOT DISPENSING PRODUCT?

Order Issues

👀 WHERE CAN I SEE MY ACTIVE SUBSCRIPTIONS?

❌ HOW CAN I CANCEL MY SUBSCRIPTION?

📅 HOW CAN I CHANGE THE DATE OF REOCCURRENCE?

🚫 CAN I APPLY DISCOUNTS TO MY SUBSCRIPTION?

Subscription

❗️ I'M HAVING TROUBLE SIGNING INTO MY ACCOUNT

✔️ HOW CAN I MAKE CHANGES TO THE DETAILS ON MY ACCOUNT?

✉️ HOW CAN I SUBSCRIBE TO THE FACE THE FUTURE MAILING LIST?

📪 HOW CAN I UNSUBSCRIBE FROM YOUR MAILING LIST?

❔ MY SHIPPING AND BILLING ADDRESSES ARE DIFFERENT, WHAT SHOULD I DO?

Technical

🚚 DELIVERIES

↪️ RETURNS

❓ WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED BY THE EXPECTED DELIVERY DATE?

Delivery & Returns

🍶 What happens if I have a reaction to a skincare product?

📞 HOW DO I GET SKINCARE ADVICE THAT ADDRESSES MY PERSONAL NEEDS?

ℹ️ CAN YOU GIVE ME MORE INFORMATION ABOUT YOUR PRODUCTS?

❔ What should I do if I want to start using a retinoid or Retinol product?Updated 3 months ago