⌛️ WHAT DO I DO IF I HAVEN'T ACHIEVED MY DESIRED RESULTS FROM A PRODUCT?Updated 2 months ago
We know that skincare is not a one-size-fits-all journey, and sometimes it takes time to see the results you’re hoping for. If your product is not working quite as expected, here are a few things to keep in mind:
⏳ Be patient – Some products, especially those targeting long-term concerns, can take a few weeks to show visible results.
📖 Check how you are using it – Make sure you’re applying the product correctly and consistently for the best outcome.
💙 Let’s chat! – Our skin specialists are here to help. If you would like expert advice on how to get the most from your routine, call us on 0113 282 7744 (Monday – Friday, 9am–5pm), or complete our Skin Tests for personalised recommendations.
As outlined in our terms and conditions, we cannot guarantee product results, as skincare is personal to each individual. For this reason, we do not offer a money-back guarantee on products that haven’t delivered the desired outcome.
However, we are always here to support you. Just get in touch—we’re happy to help! 💙
0113 2827744